Install/replace/repair fixtures and water heaters

Install/replace/repair drain and sewer

Install/replace/repair plumbing components

Emergency calls and after hour work

Ongoing training and certifications

Problem resolution

Ensuring quality work and cleanliness

Maintain customer loyalty

Communication with team members both internally and externally (other trade partners)

Attend regular team meetings to pursue innovative ideas for a progressive and bright future

Maintain clear and concise communication with customers

Maintain clean driving record

Obey, teach and enforce the Ben Franklin Plumbing of Chester County Code of Ethics, Team Rules and Team Philosophy

Answer incoming client telephone calls

Ensure that each call is answered before the third ring and that the approved company greeting and script is followed

Assist with the supervision and dispatching of all scheduled service and maintenance calls to ensure maximum efficiency of scheduling

Notify clients about scheduled time windows and rescheduling

Debrief plumbers after each call

Obey, teach and enforce the Benjamin Franklin Code of Ethics, Team Rules and Team Philosophy

Dispatch all service calls to ensure maximum scheduling efficiency

Manage the dispatch board to keep field personnel on the move

Notify clients about scheduled time windows and rescheduling

Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the plumbers

Adhere to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system

Share responsibility to ensure that all plumbers arrive at their designated appointments ON TIME

Obey, teach and enforce the Ben Franklin Plumbing of Chester County Code of Ethics, Team Rules and Team Philosophy